1. Establish the problem behind the requested work
Establish the problem behind the requested work before committing to a new identity, website or sales deck. The Frameworks argues that a requested output is not a strategy and may not be what the business needs. Treat the initial request as a starting point for questions, rather than a settled diagnosis.
Ask stakeholders what needs to change and why. The Frameworks uses stakeholder interviews to examine how a challenge has been framed, recognising that internal discussions and competing perspectives shape the brief. Repeatedly asking "why?" helps uncover the problem beneath the proposed solution without introducing unnecessary complexity.
The World Federation of Advertisers reported in 2025 that leading marketing organisations start with strategy, objectives, positioning, target audience and KPIs rather than treating new tools as substitutes for those foundations.
Sources: Where logic meets magic: why strategy underpins every great idea, Research is how we ask questions, listen and learn, How to Be the Dumbest Person in the Room