Start with the knowledge already inside the business
Creative workshops produce stronger, more usable ideas when client knowledge shapes the brief before concepting begins. Bring together people who understand the organisation, its customers and the practical challenges behind the project. Their input can reveal where the opportunity lies, what the brand needs to stand for and what audiences need from the outcome.
Turn that input into a clear direction before asking a room to generate ideas. A workshop is not a substitute for a brief. It is the place where insight, imagination and shared context can meet. Client teams should stay involved as ideas take shape, rather than appearing only at fixed approval stages. That creates a tighter client-agency partnership and gives creative teams a better chance of developing ideas that fit the business as well as the audience.
Sources: The inside story: why your people shouldn't be just passengers on your brand journey, Clients want people-led problem solving, not a list of services, IBM Garage: Account-Based Marketing Campaign