Check that people can find and understand the right content
Before launch, review the information architecture, content hierarchy and user journeys behind an AI-built website. AI can speed up content creation and personalisation, but the experience still needs clear routes into complex information. Visitors should be able to recognise where to begin, understand what each section offers and reach relevant detail without getting lost in clever interactions or generic recommendations.
Review navigation and storytelling together. A tailored experience needs structured rules, trusted content sources and clear editorial decisions, not just generated outputs. Check whether each audience can move from a broad introduction to deeper technical information at a sensible pace. Look closely at labels, page structure, calls to action and any assessment or recommendation flow. If the route is unclear to the people using the site, faster generation has only created faster confusion.
Sources: We’re creating new experiences with AI – but we still need imagination, UST NavigatorAI: Truly personalised marketing powered by generative AI