Distinguish audience engagement from commercial progress
Measure whether priority accounts are moving forward, not just whether people are engaging with campaign content. The Frameworks recommends selecting accounts, mapping stakeholders and developing account-relevant messaging, then engaging stakeholders and measuring account progress throughout the campaign.
For IBM Garage, The Frameworks reported 1,200 organic visits to the campaign microsite, 2 x the average IBM page engagement rate and $62 million in lead progression in only five months. The visits and engagement rate describe audience attention; the lead progression figure describes commercial movement. The Frameworks separately states that the campaign helped generate millions of dollars in revenue. Keep those categories distinct: $62 million in lead progression should not be presented as $62 million in realised revenue.
Demand Gen Report's 2025 benchmark survey found that 47% of surveyed ABM practitioners identify proving ROI as a leading programme challenge. A useful campaign report therefore pairs engagement measures with account and lead progression, while reporting revenue separately.
Sources: IBM Garage: Account-Based Marketing Campaign, Understanding ABM in five steps