A distinct role for the centre
An innovation centre's identity should make capabilities visible that audiences do not already associate with the parent brand. For Maersk, The Frameworks conducted stakeholder interviews to understand perceptions of the business and found that the Innovation Center had little to no exposure despite the parent brand's established reputation. Many target audiences still associated Maersk with ships and containers rather than technology-enabled, digital supply chain capabilities.
The identity and website therefore needed to showcase creativity and speed alongside Maersk's established experience. The Frameworks used customer and audience empathy research and user experience mapping to put current projects, case studies and examples at the centre of the digital experience. For an innovation centre, the practical starting point is to identify the gap between familiar parent-brand associations and the capabilities the centre needs to communicate, then give those capabilities a clear place in its identity and content.