Adapt the experience, not just the answer
Designing for adaptation means considering how people interact with an AI experience, not only what it tells them. In his article on accessible digital experiences, Sergio Agosti proposes building accessibility into the foundation so an interface could respond to individual needs. For someone struggling with fine motor control, possible adaptations include increasing button hit areas, simplifying navigation or making multi-step forms less complex. Cognitive support could include summarising content, simplifying vocabulary and explaining unfamiliar concepts for people with learning disabilities, limited literacy or a second-language reading need. Agosti presents such adaptations as design possibilities, rather than demonstrated outcomes. The Financial Conduct Authority reported in 2025 that LLMs show potential to simplify complex financial concepts for lower reading ages, with validation requiring expert human judgement alongside automated evaluation.
Sources: The Prompt: Using AI to Create a More Accessible and Dynamic Digital Future