Communicating sustainability commitments and progress

Your customers want to know what your sustainability commitments mean in practice, not just what you promise. You need to connect the work, the evidence and your business purpose in a story they can understand and trust.

Should we extend our brand positioning to sustainability?

Extend your brand positioning to sustainability if customer and stakeholder research shows a credible link between what your brand already means and the sustainability contribution your business can demonstrate.

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What makes our sustainability content relevant to customers?

Sustainability content is relevant to customers when it connects your business priorities and sustainability goals with the issues customers care about, showing the work behind your commitments.

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What makes our technology’s sustainability story credible?

A credible sustainability story explains the specific contribution your technology makes to sustainable outcomes and distinguishes that contribution from the wider progress it enables.

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Which sustainability visuals fit our existing brand?

Choose sustainability visuals that build on your existing identity and make the connection between your products, people and sustainable outcomes tangible.

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What should our first sustainability report say?

Your first sustainability report should explain your commitments and the work behind them through an honest, human account grounded in internal ESG reporting and business leaders' knowledge.

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What should we say about sustainability setbacks?

Explain what fell short, why the sustainability initiative did not deliver its intended change and what was learned, alongside an equally clear account of achievements.

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How should our sustainability messaging balance commercial and community interests?

Your sustainability messaging should present investment as serving a shared commitment to protecting nature and treating the communities managing natural resources fairly.

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