1. Establish what audiences already associate with the brand
Establish what audiences already associate with the brand before deciding what an innovation identity needs to communicate. For Maersk's Innovation Center, The Frameworks conducted stakeholder interviews to understand perceptions of the brand and business. Maersk had a long-standing global reputation, but the Innovation Center had little to no exposure. Many target audiences still associated Maersk with marine transport and ship operations rather than its technology-enabled, digital supply chain capabilities. The Frameworks used customer and audience empathy research and user experience mapping to inform the strategy. The practical starting point is to identify the gap between an established reputation and less familiar capabilities, then define what the new identity must make visible. For Maersk, that meant communicating creativity and speed.