Brand identity and expression

Your brand needs to express what your business stands for as it develops, without creating confusion about who you are or what you offer. Decisions about identity and expression involve a balance between recognition and change, consistency and difference. What people see and experience also needs to support the value you claim.

Refreshing an established brand

As your organisation changes, your brand may need to show more of what the business has become.

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Launching a new brand

Launching a new business or offer means giving buyers a clear reason to consider something unfamiliar.

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Uniting a growing group of businesses

As a group grows, customers, investors and employees need to understand what its businesses do and why they belong together.

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Delivering the brand promise in every interaction

People judge your brand promise through the materials they receive, the hospitality they encounter and the way you ask for their views.

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Defining distinct identities within a shared brand

Related programmes, platforms and businesses need identities that show what makes them different while keeping their connection to the wider organisation clear.

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