Supporting messages give the promise substance
Supporting messages make a broad purpose meaningful by explaining how the business contributes to people's lives. For Wates, stakeholder workshops and research identified that building and maintaining safe, secure environments also creates space for people to achieve their ambitions. That understanding gave substance to its purpose, "Reimagining places for people to thrive".
Wates's messaging framework brought together three complementary ideas: "the power of reimagining", "how we thrive" and "we are grounded". Each supported the purpose while allowing copy to address audiences ranging from homeowners to politicians. Reportage photography captured authentic, thriving moments, while a brand film expressed the human story behind the business.
In Anthesis's 2025 survey of employees assessing their employers, 61% of respondents say their company's actions do not match its purpose statements. A useful campaign framework therefore starts with what the organisation's work enables people to do, then develops supporting messages that keep the promise ambitious but grounded.